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Privacy Policy

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1. Introduction

At Mike’s Motor Services, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy explains how we collect, use, and safeguard your data when you contact us, visit our website, or use our services.

2. Information We Collect

We may collect the following types of personal information:

  • Your name, phone number, and email address when you contact us or make an enquiry

  • Vehicle registration details, make, model, and service history for booking or repair purposes

  • Payment information where applicable for invoices or services provided

  • Any other information you voluntarily provide when communicating with us

We do not collect sensitive personal data unless required to complete a legitimate business transaction or comply with legal obligations.

3. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries and provide quotations

  • Book, manage, and carry out MOTs, servicing, and repairs

  • Maintain accurate records of vehicle history and customer communication

  • Issue invoices, receipts, and payment confirmations

  • Improve our customer service and website experience

  • Comply with legal and regulatory requirements

We will never sell or rent your information to third parties.

4. Data Storage and Security

Your personal information is stored securely and accessed only by authorised staff. We use appropriate technical and organisational measures to protect data against loss, misuse, or unauthorised access.

Any digital data is stored on secure systems, and paper records are kept in locked premises when not in use.

5. Sharing Your Information

We may share your information only when necessary to deliver our services, such as with:

  • Vehicle parts suppliers or MOT testing authorities

  • Professional service providers (e.g. accountants or IT support) who help us operate our business

  • Legal or regulatory bodies, where required by law

All third parties are required to keep your information secure and use it only for the purpose intended.

6. Your Data Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of any inaccurate or incomplete data

  • Request deletion of your personal data, where legally permitted

  • Object to or restrict processing in certain circumstances

  • Withdraw consent at any time, where processing is based on consent

To exercise your rights, please contact us using the details below.

7. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Vehicle service and MOT records may be kept for up to seven years to comply with legal and warranty requirements.

8. Cookies and Website Use

Our website may use cookies to enhance your browsing experience, track usage patterns, and improve functionality. Cookies do not collect personally identifiable information unless you choose to provide it through a form or booking request.

You can disable cookies at any time through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Mike’s Motor Services
Unit 7 Jonson Trading Park
Alington Avenue
Dorchester DT1 1QB

📞 01305 213 344 | 📱 07979 264 610 | 📧 mike-motors@hotmail.co.uk

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